Customer Service Policy

How to reach us

Use Contact for help with products, orders, shipping, returns, refunds, or privacy questions. Include your order reference when the question concerns a purchase and describe the help you need. Do not send account passwords or full payment details.

Order and delivery assistance

We can review questions about the product information shown, selected options, order details, and delivery. Orders are dispatched within 1–3 days, with estimated delivery of 6–12 days. Shipping is free worldwide on all products without a minimum order requirement, and the merchant covers related duties and fees.

Returns and refunds

Returns may be requested within 60 days of receipt. Refunds are processed within 5–10 days after the return is received and approved. Contact us for the relevant instructions and see the Refund Policy for details.

Clear communication

Describe the issue and any relevant information so that your request can be reviewed. We do not promise an unverified response deadline. If you need to add information to an existing request, refer to that request or the relevant order.